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Checking
your order status
You can
check the status of your order anytime. Keep in mind, our
automated Web order system updates on a regular basis. Depending
on the time of your order, you may not be able to track it
immediately.
Simply select 'your account' above to view the status of your
order
Canceling
your order
We process
orders quickly. Depending on how much time has elapsed
since you placed your order, it might be possible that your
product has already been shipped. If your order has been shipped,
and you need to return it to us for any reason please
read our return policy for
more information .Please check your order
status before requesting cancellation.
SPECIAL ORDER ITEMS
CANNOT BE CANCELLED.
You may cancel your order by calling free on 0870 0553089
Returns
Return
for Replacement of Defective Merchandise
Defective merchandise will be exchanged for the same item
when the defective merchandise is returned within the first
15 calendar days of purchase. An explanation of the nature of the defect
must be noted before authorization can be granted. The merchandise
must come complete in original box with all accompanying material
and in resalable condition.
Other
Return Policies
We
do not refund shipping and handling charges.
Non-defective
returns for credit or exchange are subject to a 20% restocking
fee and must be returned within 15 calendar days of the date of delivery.
Returned items should have no marking(s) on the product, package
and contents (e.g. manuals, registration, warranty cards.)
Defective products are accepted by the manufacturers within
the warranty period according to the manufacturer's terms
and conditions, and any of the labels attached to the product
should have not been tampered with.
On orders in which shipment was refused, the customer will
be charged a restocking fee of 20%, as well as all shipping
costs.
If the returned item does not meet the policy mentioned
above,
telebits
has the right to refuse the return.
Shipping and handling charges are not refundable, and customer
agrees to pay for the additional charges incurred from returns
or replacements.
Customer assumes all risk of loss or damage to product returns
while in transit.
Ordering
& Payment options
Please
click here to view ordering & payment options
If
you require any further assistance please use the contact form
on our enquiries page.
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